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Call with a universal credit agent a couple of days ago.
'So can you upload a CV?'
'Yes sure, I can do that.'
'How will you do that, can you use a computer?'
'Yep, no problem.'
'How do you do that, do you use bra-lay?'
'What?'
'Bra-lay.'
'Oh, you mean Braille?...'
'Yes, yes. Braille. That's it.'
'Well, I can read braille but I will use a screen-reader.'
'Oh, you use a screen-reader?'

Yep, that's how my call went. I've heard of some weirdness in my time but 'Bra-lay' for Braille, that, is a special kind of special right there.