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@FreakyFwoof So, that play and close button, they’re actually completely unlabeled which makes it even worse. The only reason you hear “play” and “Close” there is because VoiceOver is doing its image recognition magic and guessing by how the graphic looks like (you can tell by the ding sound that goes with the announcement). If someone has this turned off, or the feature just broke randomly (which I’ve seen it do sometimes requiring a redownload of the models or a phone restart), you’d just get a click on those and nothing else.

@pitermach Please do let me know if you think I was fair and constructive though.

@FreakyFwoof @pitermach my only complaint with the video I suppose is you were, in my opinion of course, maybe a little too nice at the beginning. You said multiple times that you're just trying to give constructive critique. I'd have probably just said hey floatplane, I'm a paying customer and as a blind person I have a few issues with your app. If you could fix them, that'd be really great.
Instead they just kinda... gave you a refund? I understand that this is probably some support misunderstanding but like... to an accessibility issue? That feels super tone deaf. lol. Come on LMG. You can do better than this! We know you can! You know we exist, you made a video including accessible Linux! Big sad puppy eyes

@talon @pitermach I know but people have been canceled for less haha, I really want them to take me seriously. Once they do... Then we pull out the big ones. lol

@FreakyFwoof @talon @pitermach Nothing wrong with being overly polite as far as I’m concerned, unless the company in question has clearly demonstrated that they don’t have a care in the world for accessibility. That person who offered a refund might just have been an underpaid support rep trained to resolve most situations of customers expressing some sort of negative experience with the app in this very manner.

@robin_kipp @FreakyFwoof @pitermach Oh yes. It's absolutely nitpicking and I would most likely have done the exact same thing which is why I immediately noticed it.