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@FreakyFwoof So, that play and close button, they’re actually completely unlabeled which makes it even worse. The only reason you hear “play” and “Close” there is because VoiceOver is doing its image recognition magic and guessing by how the graphic looks like (you can tell by the ding sound that goes with the announcement). If someone has this turned off, or the feature just broke randomly (which I’ve seen it do sometimes requiring a redownload of the models or a phone restart), you’d just get a click on those and nothing else.

@pitermach Wow, didn't know that actually. I just always have the image thing on because it's useful. If we can raise awareness and bring their attention to it, hopefully it can help. Like I said, I'm not here to shit all over it. I *want* to use it, but the refund email doesn't help.

@FreakyFwoof Oh yeah, that feature saved me so many times it’s not even funny. That’s why I pointed it out, if you can get in contact with a higher level tech support, or if you see this anywhere else in the future you want to tell them those buttons are just straight up unlabeled and need fixing. And yeah, you were. I find screen recordings do often help with situations like this.